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Privacy Policy


Who we are

In this privacy policy, “we”, “us” and “our” refer to Live Aquatic Food Online. References to “our Website” or “the Website” are to


What information we collect and how

The information we collect via our website may include:

  1. Any personal details you provide us knowingly through forms and our email. This often includes your name, address, telephone number, email address, etc..

  2. Your preferences regarding use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

  3. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility


What we do with your information

Our storage and use of any personal information we collect will be used in accordance with the General Data Protection Act (2016) and other applicable laws. The details we collect will be used:

  1. To process your order and to provide after sales service

  2. To send out information/newsletters to your email address if you choose to subscribe to our mailing list.

If you are not subscribed to our mailing list, we will automatically delete your information from our records a maximum of 12 months after we deliver your final order. Your final order is the last order you place with us - you do not need to tell us if you do not plan on ordering again.

If you are subscribed to our mailing list, we will assume you are happy to remain on this list (and thus for us to hold your personal information) unless you tell us otherwise.


Your Rights

You have the right to request a copy of any information that we currently hold about you. You have the right to request an update or deletion of this information at any time. You can also subscribe or unsubscribe from our mailing list at any time.

To request any of the above, or for more information, please email

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